Terms & Conditions

Website: https://travelsuiteerp.com/
Product Name: Travel Suite ERP

Welcome to Travel Suite ERP. These Terms & Conditions govern your access to and use of our website, software, products, licenses, installation services, customization services, and support services.

By using our website, purchasing our software, requesting a service, or communicating with our team, you agree to these Terms & Conditions.

1. Overview

Travel Suite ERP is a travel business software solution designed for travel agencies, tour operators, online travel businesses, and related service providers.

Our services may include:

• Travel ERP software license
• Website or web application setup
• Installation support
• API integration support
• Custom development
• Branding customization
• Technical support
• Consultation and maintenance services

Specific features, services, pricing, and delivery timelines may vary based on the selected package or custom agreement.

2. Eligibility

By using Travel Suite ERP, you confirm that:

• You are at least 18 years old
• You have authority to represent your company or organization
• The information you provide is accurate and complete
• You will use the software for lawful business purposes only

3. Software License

When you purchase Travel Suite ERP, you receive a license to use the software according to the package or agreement you selected.

Unless otherwise stated in writing:

• The license is granted for the approved domain or number of domains
• The license is non-transferable without written permission
• The software may not be resold, redistributed, or sublicensed
• You may customize the software for your own business use
• You may not claim ownership of the original Travel Suite ERP product

Any violation of license terms may result in suspension or termination of support, updates, or services.

4. Domain Usage

Each plan may include a specific number of permitted production domains.

You are responsible for providing accurate domain information during purchase or installation. Changing the licensed domain may require approval and may involve additional service charges.

Development or staging environments may be allowed for testing, but they must not be used as separate commercial production websites unless covered by your license.

5. Product Features

Travel Suite ERP may include modules such as:

• Hotel booking
• Flight booking
• Tour packages
• Cars and transfers
• Visa or extra services
• Admin dashboard
• Payment gateway support
• Supplier API integrations
• Multi-language features
• Multi-currency features
• B2B agent portal
• Reporting and business tools

Feature availability depends on the selected plan, package, customization scope, and third-party service availability.

We may improve, modify, add, or remove features to improve the product or maintain compatibility with technology changes.

6. Installation and Setup

If installation is included in your package, we will install the software after receiving the required server, hosting, domain, and database access.

Installation timelines may depend on:

• Server readiness
• Correct access credentials
• Hosting limitations
• Domain/DNS propagation
• PHP/server requirements
• Third-party service availability
• Client response time

We are not responsible for delays caused by incorrect access details, hosting restrictions, expired credentials, DNS issues, or third-party provider problems.

7. Server and Hosting Responsibility

You are responsible for maintaining your own hosting, server, domain, SSL certificate, email service, and related infrastructure unless a separate managed service agreement exists.

Travel Suite ERP is not responsible for:

• Server downtime
• Hosting suspension
• Cloud provider limitations
• Email delivery issues
• SSL expiration
• DNS errors
• Malware or hacking caused by weak server security
• Issues created by third-party developers or unauthorized changes

8. API Integrations

Some features may depend on third-party APIs, such as hotel suppliers, flight suppliers, payment gateways, SMS providers, email providers, or other travel service systems.

You are responsible for obtaining valid API credentials, account approval, and commercial agreements from third-party providers.

We do not guarantee that a third-party API will always remain available, unchanged, approved, or compatible. If a third-party provider changes its API, additional development or update fees may apply.

9. Payment Terms

Pricing may be based on:

• One-time software license
• Installation service
• Custom development
• API integration
• Maintenance
• Support
• Add-ons or extra modules

Payment terms will be provided through invoice, quotation, website pricing, or written agreement.

Work may begin only after required payment is received unless otherwise agreed in writing.

10. Custom Development

Custom development is provided based on agreed requirements and scope.

Any new requirement, design change, feature change, third-party integration, or workflow change outside the original scope may require additional cost and timeline.

Client feedback must be provided within the agreed review period. Delayed feedback may affect project delivery.

11. Client Responsibilities

You agree to:

• Provide accurate project requirements
• Provide required access credentials on time
• Maintain secure hosting and server access
• Keep backups of your website, database, and files
• Review delivered work within the agreed timeline
• Use the software legally and responsibly
• Avoid making unauthorized changes that may break the system
• Secure your admin accounts and passwords

You are responsible for your business data, customer data, bookings, transactions, and website content.

12. Support

Support may include help with product-related bugs, installation issues, and general technical guidance based on your package.

Support does not include by default:

• New feature development
• Third-party plugin or script issues
• Server administration
• Hosting problems
• Data entry
• Content writing
• SEO work
• Business operation management
• Issues caused by client-side code changes
• Issues caused by third-party developers

Additional support or maintenance may be available as a paid service.

13. Updates and Maintenance

Updates may be provided depending on your license, package, or maintenance agreement.

Before applying updates, you should always keep a complete backup of your files and database.

We are not responsible for data loss, broken custom code, or third-party compatibility issues caused by updates applied without proper backup or testing.

14. Intellectual Property

Travel Suite ERP, including its design, codebase, structure, branding, documentation, and product assets, remains the intellectual property of its respective owner or developer.

You may use the software according to your license, but you may not resell, redistribute, copy, clone, or market it as your own original software product.

Custom work created specifically for your business may be governed by the terms in your individual agreement.

15. Prohibited Use

You may not use Travel Suite ERP for:

• Illegal activities
• Fraudulent bookings
• Unauthorized payment processing
• Spam or phishing
• Distribution of malware
• Violation of third-party rights
• Reselling the software without permission
• Attempting to bypass license restrictions
• Reverse engineering for redistribution
• Any activity that damages our business, software, or reputation

16. Backups and Data Loss

You are responsible for maintaining regular backups of your website, database, files, and server.

While we may assist with technical issues, we are not liable for data loss caused by hosting failure, server crash, malware, accidental deletion, third-party tools, or unauthorized access.

17. Limitation of Liability

Travel Suite ERP is provided on an “as available” and “as is” basis unless otherwise agreed in writing.

We are not liable for:

• Loss of revenue
• Loss of bookings
• Loss of business opportunities
• Data loss
• Server downtime
• Third-party API failure
• Payment gateway issues
• Hosting provider problems
• Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by you for the specific product or service that caused the claim.

18. No Guarantee of Business Results

Travel Suite ERP provides software tools for travel business operations. We do not guarantee sales, bookings, traffic, search engine ranking, profit, or business success.

Your results depend on your business model, marketing, operations, pricing, suppliers, customer service, and market conditions.

19. Termination

We may suspend or terminate access to support, updates, or services if:

• You violate these Terms
• You misuse the software
• You fail to make required payments
• You provide false information
• You attempt unauthorized resale or redistribution
• Your usage creates security, legal, or operational risk

20. Changes to Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised effective date.

Your continued use of Travel Suite ERP after changes means you accept the updated terms.

21. Governing Law

These Terms shall be governed by the laws of [Insert Jurisdiction/Country], unless otherwise required by applicable law.

Any disputes shall be handled through good-faith discussion first. If unresolved, disputes may be submitted to the appropriate courts or arbitration body in the applicable jurisdiction.

22. Contact Us

For questions about these Terms & Conditions, please contact us:

Travel Suite ERP
Email: info@travelsuiteep.com
Website: https://travelsuiteerp.com/
Address: House#168/170, Road 02 Avenue 1, Dhaka 1216