Privacy Policy

Website: https://travelsuiteerp.com/
Company/Product Name: Travel Suite ERP

Travel Suite ERP respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a demo, contact our team, purchase our software, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, purchase a license, or communicate with our support team, we may collect:

• Full name
• Email address
• Phone number
• Company name
• Country or business location
• Billing information
• Website or domain information
• Project requirements or support details

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visit
• Cookies and similar tracking data

Service-Related Information

When we provide installation, support, or customization services, we may receive:

• Hosting/server access details
• Domain information
• API credentials provided by you
• Software configuration details
• Error logs or technical screenshots
• Business workflow requirements

We only request technical access when it is necessary to provide installation, support, or development services.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries
• Provide quotes, demos, and consultations
• Process purchases and license requests
• Deliver software installation and setup services
• Provide customer support
• Improve our website, products, and services
• Send important service updates
• Manage billing and account communication
• Prevent fraud, abuse, or unauthorized use
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience, analyze website performance, and understand visitor behavior.

Cookies may help us:

• Remember user preferences
• Track website performance
• Improve page loading and usability
• Analyze marketing or traffic sources

You can disable cookies through your browser settings. However, some website features may not function properly without cookies.

4. Sharing of Information

We may share limited information with trusted third-party service providers only when necessary, such as:

• Payment processors
• Hosting providers
• Email service providers
• Analytics tools
• Support or communication platforms
• Development or technical service partners

These third parties are only allowed to use your information for the specific service they provide to us.

We may also disclose information if required by law, court order, legal process, or to protect our rights, users, or business operations.

5. Payment Information

If you purchase Travel Suite ERP, payment may be processed by third-party payment providers. We do not store complete credit card or banking details on our own servers unless specifically required for a manual billing arrangement.

Payment providers may collect and process your payment information according to their own privacy policies.

6. Server Access and Technical Credentials

For installation, migration, support, or customization, you may voluntarily provide us with access to your hosting account, server, domain, database, or admin panel.

We use this access only to complete the requested service. You are responsible for changing or revoking shared credentials after the service is completed.

Travel Suite ERP is not responsible for issues caused by incorrect server configuration, third-party hosting limitations, expired credentials, or changes made by your team or third-party developers.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of internet transmission or electronic storage is fully secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your information only as long as necessary for business, legal, support, and operational purposes.

We may retain:

• Billing records for accounting and tax requirements
• Support history for future assistance
• License and domain records for product validation
• Communication history for service continuity

You may request deletion of your personal data, subject to legal and operational limitations.

9. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for certain communications
• Object to certain processing activities
• Request a copy of your data

To make a request, contact us using the details provided below.

10. Email Communication

We may send emails related to:

• Quotes and inquiries
• Purchase confirmation
• License information
• Product updates
• Support responses
• Security or service notices

You can unsubscribe from marketing emails at any time. Service-related emails may still be sent when necessary.

11. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

Please review their privacy policies before submitting any personal information.

12. Children’s Privacy

Travel Suite ERP is intended for business and professional use. We do not knowingly collect personal information from children under the age of 13 or the applicable age of consent in your region.

13. International Users

If you access our website or services from outside our operating country, your information may be processed in a different country where privacy laws may differ from your local laws.

By using our website or services, you consent to such processing and transfer.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes means you accept the updated policy.

15. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

Travel Suite ERP
Email: info@travelsuiteep.com
Website: https://travelsuiteerp.com/
Address: House#168/170, Road 02 Avenue 1, Dhaka 1216