Refund Policy

Website: https://travelsuiteerp.com/
Product Name: Travel Suite ERP

This Refund Policy explains the conditions under which payments for Travel Suite ERP software, services, licenses, installation, customization, and support may or may not be refunded.

By purchasing Travel Suite ERP or requesting our paid services, you agree to this Refund Policy.

1. General Refund Policy

Travel Suite ERP is a digital software product and service-based solution. Because software licenses, source code access, installation work, consultation, customization, and technical services involve digital delivery and time-based work, all payments are generally non-refundable once the product, license, files, access, installation, or service work has been delivered or started.

We encourage customers to review product details, features, requirements, and service scope before making payment.

2. Non-Refundable Items

The following payments are non-refundable:

• Software license purchases after delivery
• Source code access after delivery
• Installation service after work has started
• Custom development work after work has started
• API integration work after work has started
• Consultation fees
• Support fees
• Maintenance fees
• Domain or hosting-related third-party costs
• Payment gateway or supplier API-related third-party charges
• Add-ons, modules, or custom feature development
• Re-installation or migration service fees
• Branding or white-label customization work

3. Refund Eligibility Before Delivery

A refund may be considered only if:

• Payment was made by mistake
• Duplicate payment was made
• The service has not started
• The software/license/source code has not been delivered
• No installation, setup, consultation, or development work has begun
• No access credentials have been used for service delivery

Refund approval is at our discretion after reviewing the order status.

4. No Refund After Software Delivery

Once the software, license, download access, source code, or project files have been delivered, the order becomes non-refundable.

This policy exists because digital software can be copied, downloaded, installed, or used immediately after delivery.

5. No Refund After Installation Starts

If installation, setup, migration, or configuration work has started, the related service fee is non-refundable.

Installation work may include:

• Reviewing server access
• Uploading files
• Configuring database
• Setting up environment files
• Connecting domain or SSL
• Running installation commands
• Testing admin or frontend access
• Communicating with hosting support
• Debugging server issues

6. Custom Development Refunds

Custom development payments are non-refundable once work begins.

If a project is cancelled before work begins, a partial refund may be considered after deducting administrative, consultation, planning, communication, and payment processing costs.

If work has already started, completed milestones, used hours, planning time, design time, development time, and communication time will be deducted from any possible refund.

7. Third-Party Service Issues

Refunds will not be provided for issues caused by third-party services, including but not limited to:

• Hosting provider limitations
• Server misconfiguration
• Domain or DNS issues
• SSL problems
• Supplier API rejection
• Supplier API downtime
• Payment gateway account rejection
• Email delivery provider issues
• Browser, device, or local network issues
• Third-party software conflicts
• Changes made by your team or third-party developers

We may offer paid or included support depending on the issue and your service plan.

8. Change of Mind

Refunds are not available for change of mind after purchase, including situations where:

• You no longer need the software
• You purchased the wrong package
• You changed business plans
• You found another provider
• You expected features not included in your package
• You did not review the product details before purchase
• Your supplier or payment gateway did not approve your account

Please ask all necessary questions before purchasing.

9. Feature Expectations

Before purchasing, you are responsible for confirming whether a specific feature, module, design, API, workflow, or customization is included in your selected package.

Refunds will not be provided because of assumptions about features that were not clearly included in the package, invoice, proposal, or written agreement.

Any additional requirement can be quoted separately.

10. API Integration Refunds

API integration depends on third-party providers. You are responsible for obtaining valid API credentials, documentation, supplier approval, and account access.

Refunds are not available if:

• Your API account is rejected
• Your supplier does not provide access
• API documentation is incomplete
• API service is down
• API provider changes its system
• Your credentials are invalid
• Third-party approval takes longer than expected

If an API integration requires additional work beyond the original scope, extra charges may apply.

11. Refund Processing Time

If a refund is approved, it may take 7–14 business days to process after confirmation.

The actual time for funds to appear in your account may depend on your bank, payment gateway, card provider, or payment method.

Payment gateway charges, transaction fees, currency conversion fees, and bank charges may be deducted from the refundable amount.

12. Partial Refunds

In limited cases, partial refunds may be considered if no software delivery has occurred and only part of the service has been used.

Any partial refund may deduct:

• Administrative cost
• Payment processing fee
• Consultation time
• Planning time
• Communication time
• Completed work
• Used development hours
• Third-party charges

Partial refunds are approved at our sole discretion.

13. Order Cancellation

You may request cancellation before work begins or before software delivery.

Once the order has entered delivery, installation, setup, consultation, customization, or development stage, cancellation does not guarantee a refund.

14. Support Instead of Refund

If you experience a technical issue, please contact our support team first. We will try to investigate and provide a reasonable solution based on your package and support eligibility.

A technical issue does not automatically qualify for a refund if the software has been delivered or service work has started.

15. How to Request a Refund

To request a refund review, contact us with the following details:

• Full name
• Company name
• Email address used for purchase
• Invoice or order number
• Payment date
• Reason for refund request
• Any relevant screenshots or details

Send your request to:

Travel Suite ERP
Email: [Insert Email Address]
Website: [Insert Website URL]

16. Final Decision

All refund requests are reviewed case by case. Travel Suite ERP reserves the right to approve, reject, or partially approve a refund request based on delivery status, service progress, product access, and the terms of this policy.

By purchasing Travel Suite ERP, you confirm that you have read, understood, and agreed to this Refund Policy.