AI helps your team with the first part of every enquiry: answering common questions, collecting trip details and preparing itinerary drafts for a consultant to review. Built-in automation does the routine work around it, creating CRM leads from enquiries, assigning them, sending follow-up reminders and replying after hours, so your people spend their time on customers who are ready to book.
TravelSuite ERP brings AI and automation to the busiest part of a travel agency's day: new enquiries. AI can answer common customer questions, collect the destination, dates and number of travellers, and pass warm leads to a consultant, so fewer enquiries wait for a first reply and staff time goes to customers who are ready to book.
The AI trip planner prepares a first itinerary draft from a short customer brief, using the packages and content in your account. The draft goes to a consultant, not straight to the customer. Your team edits, approves and sends it, so every proposal still reflects your prices, your suppliers and your judgement.
Around the AI, built-in automation handles routine steps. CRM settings can create leads automatically from customer enquiries and assign them to staff, and follow-up reminders go out by email or SMS. In the omnichannel inbox, business hours drive after-hours automations, and closed chats reopen when a customer writes again.
You stay in control of what runs. Each automation is switched on in settings, consultants approve AI drafts before they are sent, and the conversation reports include an automation report with executed, successful and failed runs. Ask us during the demo which AI features are available for your plan and channels.
AI handles the first questions and collects what a consultant needs to quote. Enquiries that are ready move to your team with the details already filled in.
“Looking for a family holiday by the sea in December, two adults and two kids, nothing too expensive.”
Captured from the conversationExample data.
The trip planner turns a short brief into a draft built from your own packages and content. A consultant edits and approves it before anything is sent.
5 nights · 2 adults, 2 children · December
Example data. Drafts are suggestions; your team decides what is sent.
11 features included in AI Automation
See it in a demoA customer writes on your website or a messaging channel.
AI replies to common questions, or an after-hours automation responds.
Destination, dates and travellers are collected from the conversation.
A CRM lead is created from the enquiry and assigned to staff.
The trip planner prepares an itinerary draft for the consultant.
Reminders by email or SMS keep the next step on time.
Alongside AI, TravelSuite ERP automates routine steps in the CRM and the inbox. You switch each rule on in settings.
Example data.
| Task | Without TravelSuite | With TravelSuite ERP |
|---|---|---|
| First reply | Waits until someone is free | Common questions answered first |
| New enquiries | Copied into a spreadsheet | CRM lead created and assigned |
| Itineraries | Written from a blank page | A draft ready for the consultant |
| Follow-ups | Forgotten in busy weeks | Reminders by email or SMS |
| After hours | Messages wait until morning | After-hours automations reply |
AI can answer common customer questions, collect trip details to qualify an enquiry and prepare itinerary drafts for a consultant to review. Ask us in the demo which AI features are available for your setup.
Only if you turn it on. You choose which questions AI answers and when a person takes over the conversation.
No. It prepares a draft for your consultant, who edits and approves it before anything is sent.
The trip planner works from the products and content in your TravelSuite ERP account, and a consultant confirms prices before quoting.
CRM settings can create leads from customer enquiries and assign them automatically, and send follow-up reminders by email or SMS. The inbox runs after-hours automations based on your business hours.
Yes. Conversation reports include an automation report with executed, successful and failed runs.
Language support depends on your setup. Tell us which languages your customers use and we will confirm during the demo.
No. AI handles first questions and drafts, and warm leads are handed to a consultant with the conversation history.
Bookings, customers, payments and accounts stay in one database, so this module shares data with everything else automatically.
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